A solution driven culture

A proactive ethos is vital in time critical logistics, but sometimes reacting quickly to unexpected situations can prove essential. At C4 Logistics our operations staff undergo continuous training and skills assessments, leaving them equipped to react professionally and rapidly should the unexpected occur.

C4 operations were recently contracted to complete an emergency shipment from the Czech Republic to the UK. The shipment was essential to prevent a possible line stoppage at automotive giant Honda. Part-way through the transport, the arctic vehicle contracted suffered an unforeseeable breakdown, leaving the shipment at danger of delay. The C4 operations staff actively tracking the shipment, immediately logged the issue and started to work on a solution. Dispatch of a replacement articulated lorry to complete the delivery would cause a delay in delivery time and a potential line stoppage – an unacceptable outcome. The operations team called upon their wealth of experience and training to source an alternative option. Three sprinter vans were immediately dispatched to the scene of the breakdown. Sprinter vans can travel significantly faster than an arctic and they arrived at the scene of the breakdown in under an hour. Upon arrival, the load was swiftly transferred and dispatched to the destination, ultimately arriving an hour ahead of the scheduled delivery time.

At C4 Logistics our extensive staff training and comprehensive tracking system, C4SightTM, places us in prime position to tackle the unexected while still delivering a premium service for our customers.

To find out more about our services and tracking systems or to see how we can support your business, please visit www.c4logistics.com

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Written by
Sébastien Barth
Group Managing Director at C4 Logistics
Founder and Managing Director of C4 Logistics, Sébastien Barth manages the international operations teams and growth strategy of C4 across Europe.

With more than 20 years’ experience in premium freight services, Sébastien brings a wealth of experience to his role. Prior to C4 Logistics, Sébastien was UK Manager of Gefco Special (a former subsidiary of the Peugeot Group) and has delivered outstanding customer service to a variety of industries including the automotive, aerospace and pharmaceutical sectors.

Sébastien has an MA in Business and Logistics from ESIDEC Ecole Supérieure Internationale de Commerce, Metz University in France.
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