C4 Logistics are a 24/7/365 company, but what does this mean and how can it benefit our customers? Group managing director, Sebastien Barth explains:
“At C4 Logistics we employ dedicated weekend and night operations staff, trained to the same level of expertise as our weekday team. Their experience allows us to maintain the same level of customer service 24hrs a day, 7 days a week, 365 days of the year. Our customers always receive the same premium level of service quality regardless of when they contact us.”
Speaking of the benefits to the customer, Sebastien elaborates:
“Our fully qualified night and weekend team continuously monitor live shipments, allowing them to respond rapidly and proactively to shipment changes or potential delays. We can also address customer queries, process job requests and provide customer updates at any time. Operating during the night is particularly beneficial for world-wide shipments where we can take advantage of differing time zones to reduce overall shipment times. In short, the service we execute out of office hours is identical in quality and composition to that proffered by our daytime team. Customers are encouraged to contact us out of hours, C4 Logistics are always here and ready to help.”
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