C4 Logistics are excited to announce the launch of their new, cutting edge customer portal.
After comprehensive redevelopment, the new portal will offer an ergonomic and intuitive design, collating the key features required by customers into one, easy to navigate format.
When asked about the benefits the new portal will bring to customers, Group Managing Director, Sebastien Barth, said: “We are extremely excited that our new customer portal is now complete. Following extensive consultation with our customers, several new functions have now been made available to meet their requirements.”
“Our customers can now view real-time data linked to their key performance indicators. Tracking of indicators such as job accuracy and money saved will provide our customers with extra transparency linked to performance.”
Elaborating further, Sebastien goes on to explain: “The introduction of the new C4SightTM mobile app will revolutionise the way our customers can track their jobs. Using the new tracking feature, customers can now track shipments in real time, at any time of day and at any location convenient to them. Providing our customers with additional flexibility and peace of mind. Customers can also configure their own text message alerts to meet their individual requirements and monitor their CO2 emissions to ensure they meet necessary targets.”
“At C4 Logistics we are committed to always staying at the forefront of technology, utilising advances to provide our customers with total transparency and peace of mind.”
C4 Logistics have defeated the competition to secure a significant contract with leading technology supplier, Robert Bosch. A global technology superpower, the Robert Bosch Group have interests in business sectors including: mobility solutions, industrial technology, consumer goods, and energy and building technology.
The C4 Logistics Group were selected by Robert Bosch from a wide field of competitors, to become their global supplier of choice for time-critical shipments. Fulfilling the substantial contract will require a coordinated approach from all the C4 offices across Europe, utilising sector-specific skills in road and air transport.
Speaking about the new partnership, Group Commercial Director, Frederic Cesarion confirmed: “Obviously C4 Logistics are delighted to be assisting Robert Bosch with their time critical shipments. C4 Logistics have recently undergone a programme of expansion and development, making us more competitive in the marketplace than our leading competitors. It is evident that the Bosch Group feel they can trust C4 Logistics to be the company to deliver.”
Elaborating further on the negotiations, Frederic explains: “Robert Bosch were particularly impressed by the total European coverage offered by our network of offices. The advanced tracking included within our C4Sight™ app was also a key deciding feature in the decision-making process. Robert Bosch saw the value in our transparency, fairness and commitment to results. These service features, coupled with our cost-efficiency and the excellence of our customer service, made C4 Logistics the obvious choice.”
C4 Logistics are a 24/7/365 company, but what does this mean and how can it benefit our customers? Group managing director, Sebastien Barth explains:
“At C4 Logistics we employ dedicated weekend and night operations staff, trained to the same level of expertise as our weekday team. Their experience allows us to maintain the same level of customer service 24hrs a day, 7 days a week, 365 days of the year. Our customers always receive the same premium level of service quality regardless of when they contact us.”
Speaking of the benefits to the customer, Sebastien elaborates:
“Our fully qualified night and weekend team continuously monitor live shipments, allowing them to respond rapidly and proactively to shipment changes or potential delays. We can also address customer queries, process job requests and provide customer updates at any time. Operating during the night is particularly beneficial for world-wide shipments where we can take advantage of differing time zones to reduce overall shipment times. In short, the service we execute out of office hours is identical in quality and composition to that proffered by our daytime team. Customers are encouraged to contact us out of hours, C4 Logistics are always here and ready to help.”
C4 Air are extremely proud to be accepted as a member of the WCA Time Critical Network. The WCA Time Critical Network is the largest worldwide network of time critical logistics providers. Only premium freight providers of the highest calibre who satisfy its stringent selection criteria are accepted for endorsement.
Speaking of the accolade, Group Managing Director Sebastien Barth said: “Achieving membership of the WCA Time Critical Network confirms C4’s status as one of the world’s finest freight forwarders. Stringent selection criteria ensure that only companies with superior skills in freight forwarding are awarded membership to the WCA. This endorsement provides our customers with a guarantee of the exceptional quality of our work worldwide. It recognises the talents of our logistics team and evidences that we work with only the most reliable and skilled subcontractors. We are extremely proud to have received this acknowledgement of our exceptional service.”
Our amazing team at C4 Logistics UK has grown by three. We are supremely excited to welcome our outstanding customer account manager, Charlotte and exceptional transport planners, Darryl and Sean.
“We were overwhelmed by the positive response to our latest recruitment drive” said UK Country Manager, Adam Carter. “Our reputation as a market leader in time critical logistics, combined with our excellent working practices, are attracting applicants of an exceptionally high calibre. Charlotte is an excellent addition to our already established customer service department, her previous experience has allowed her to integrate seamlessly. Sean and Darryl are joining our team having already accrued significant prior experience in logistics and this is evident in the quality of the work they are producing. I am confident that all three will be a significant assets to the company.”
Communicating with suppliers who may be many thousands of miles away can be a challenge. Combine varying time zones with an array of languages and very often vital information can become lost in translation.
At C4 Logistics we pride ourselves on maintain flawless communication channels between our customers and their suppliers. Our team of multilingual staff, coupled with a vast network of local contacts and a meticulous tracking process, gives us unrivalled accuracy in our communications.
C4 Logistics recently encountered a customer frustrated by conflicting shipping information from their European supplier. Our multi-lingual staff stepped in to liaise directly with the supplier on behalf of the customer, quickly determining the exact specifics of the shipment which had been dispatched. C4 were then able to update the customer immediately, providing them with peace of mind that their essential parts were on-route and fully accounted for.
Overcoming the physical distance between our clients and their customers is an integral part of the premium service provided by C4 Logistics. Our team of logistics experts always go the extra mile to reduce the distance between our clients.
The world of time critical logistics is a fast-paced sector in which the ability to Stay Agile is essential. Shipping requirements can alter with very little warning, so at C4 Logistics we put flexibility among our top priorities.
We were recently contacted by a client requiring an express shipment from Portugal to the UK. The consignment was of a similar size and weight to a small suitcase so an on board carry service was chosen as the most rapid mode of delivery.
Upon collection, the client found themselves in need of transportation for a further additional four boxes of a similar size.
C4 Logistics employ experts in airfreight services who quickly identified that on board carry items are usually restricted to one item per handler, unless pre-arranged in advanced with the airline.
Undeterred, the team at C4 Logistics used their customer service skills to negotiate directly with the airline. Transportation for the four additional boxes was approved and the consignment was delivered on time.
At C4 Logistics we know our clients rely on us for our ability to respond quickly and proactively to their needs. Our team of logistics experts will always go the extra mile to ensure our customers’ requirements are fully met.
Since its creation, our team at C4 Air have been using their airfreight-specific expertise to provide an unrivalled service for our customers.
Maintaining a team dedicated solely to airfreight allows C4 Air to offer an extensive range of carrier options, at prices lower than those offered by our competitors.
A great example of the service offered by C4 Air was highlighted this week, when a client required an urgent overnight air charter from the UK to Morocco.
C4 Air utilized their vast network of potential carriers to source an appropriate air charter solution for the client. The shipment was collected and delivered to its destination in Morocco within 9hrs of the initial customer contact. C4 Air were also able to use their expert knowledge of country-specific customs requirements to complete the necessary landing permits in advance, ensuring a seamless delivery. All at a price significantly lower than that offered by our competitors.
Overnight air charter can be challenging for other time critical delivery providers to source at short notice. C4 Air maintain a vast network of potential carriers, ensuring there is always an appropriate solution available. And, because C4 Air deals exclusively with airfreight providers, the price will always be as low as is achievable.
Interruptions to supply chains can occur at any time; many of our deliveries require evening collection and overnight transit.
C4 Logistics employs a dedicated night team of logistics experts, available 24/7. Other freight companies operate an “on call” service outside of office hours, making them unable to respond proactively during transit.
Our dedicated night team tracks every shipment from collection to delivery, allowing them to foresee potential delays in transit and take immediate action.