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C4 Logistics Newsletter - October 2008

Welcome to the latest newsletter from C4 Logistics. We are pleased to confirm that we worked hard in developping our services by staying innovative and creative in our approach and we are pleased to report several successes. We hope you will find this issue informative and if you have any comments, please contact us at directors@c4logistics.com

C4 Logistics Directors
Sebastien Barth, Oliver Gavrois and Fred Cesarion

 News
 We invite you to complete the customer satisfaction survey

 To improve our services, it is important that C4 listen to their customers!

We have designed a short survey, (that will only take a few minutes to complete), and this will inform us where we can improve.

After you've read the newsletter please complete our survey by clicking here. Thank you.

The website continues to provide C4 with new leads each month. For all our delivery and collection services as well as providing access to on-line track and trace facilities, live traffic reports and other useful resources.  Visit our website here.

 Time Critical Airfreight

 
Through years of experience, C4 Logistics Ltd has developed close working relationships with airlines and partners all over Europe. C4 logistics Ltd can now offer individualised, enhanced airfreight solutions using priority, speedy channels and avoiding handling disruptions at major European airports.

This can offer a cost-effective and reliable alternative solution to onboard courier and aircharter services. Our Time critical airfreight service allows our customers to move larger shipments without involving the costs of a dedicated aircraft (aircharter).

 In Action
 Music Lovers

 The V Festival is one of the main music events of the Summer. 

One of our customers was desperate as he had very little time available to move the stage from the Big Chill Festival to the V Festival. The organisers of the V Festival were under great pressure. Could you afford to have The Verve, Travis, The Chemical Brothers and many more waiting without a stage to play on?

Within one hour of the call, our special department despatched the suitable vehicle to recover the situation. Our client was informed step by step of the progress of this sensitive transport. Our team successfully completed this task through the night and was cheered by the V festival’s crowd.

Call our Special Operations Team at C4 Logistics on 0845 130 4044.
We can assist with your special road transport requirements.

 Munich to Birmingham in 5 hours ?

 This case is a prime example of how an automotive manufacturer can benefit from C4 Logistics’ extensive experience and knowledge.

C4 Logistics’ customer needed to move a few boxes from Munich in southern Germany to be delivered urgently to Birmingham. Our special department offered a tailor-made option using an enhanced airfreight solution.

The freight was collected within ninety minutes from the supplier in Munich before being specially channelled onto a commercial flight. The freight departed at 18.00 hrs from Munich Airport (MUC) and arrived at Birmingham Airport (BHX) at 20.30 hrs.

Our C4 team was on hand at BHX to receive the consignment and rush it on to our customer’s facility. The consignment was delivered at 21.30 hrs preventing a track stop situation and huge penalty costs.

Call C4 Logistics on 0845 130 4044.
We can assist you with all your urgent airfreight requirements.

 Quality Ratios:

 Our ISO target was to achieve 98% customer satisfaction (which we have consistently achieved), and during April we decided to "raise our game" to 99.5%. Here are latest results.

 
target
actual

September 2008

99.5%

99.09%

August 2008

99.5%

98.87% 

 July 2008

 99.5 %

99.67% 

Number of special transports completed between July and September:  1676

 
C4 Logistics Ltd, Unit 14, LFE Business Park, Curriers Close, Coventry, CV4 8AW.
Registered office number 418710.
Telephone: + 44 (0)845 130 40 44 (Coventry) or +44 (0)117 822 386 (Bristol)

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