Our Privacy Policy



In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

C4 Logistics is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

C4 Logistics may collect personal information which we receive when:

  • you use our website
  • you use our services
  • you contact us or
  • you are a recipient of our services.

We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details
  • information required to provide you with a service (eg: address etc…), and details of our services that you have used
  • your company’s name, your position in the company; the company’s address, company’s email address and telephone number
  • your payment information and bank account details.

Our cookie policy

We use a feature of your internet browser called a ‘cookie’ on the C4 Logistics website. We do not use ‘cookies’ to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us.

Our promise

We understand how important it is to treat the data we capture correctly. We do not, nor will we ever sell, rent or loan any data to 3rd parties that identifies you without your consent. For further details on how we use your data please see our Privacy policy.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In this policy we have used the following categories of ‘cookies’ – Non essential – Essential

A list of the cookies used is given below:

Google Analytics

This allows us to collect anonymous information about how visitors use our website. It allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that allows us to identify users individually.

You can view the Google Analytics privacy policy here

Cookie Maintenance

You can set your browser to accept or reject all specific ‘cookies’. You can also set your browser to alert you each time a ‘cookie’ is presented to your computer. You can delete ‘cookies’ that have been stored on your computer but remember, if you prevent us from placing ‘cookies’ on your computer during your visit, or you subsequently delete a ‘cookie’ that has been placed, it will not be possible for you to use our website effectively.

By disabling your ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that C4 Logistics uses to manage its website and this will have an impact on how the website will function. This will apply to all websites once ‘cookies’ are disabled via your browser settings and not only C4 Logistics website. If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings. Instructions for how to do this for the four most used web browsers are below. For other web browsers, please use the Help function on your browser for details on how to do this. For information on how to restrict or block ‘cookies’ on your mobile phone, you will need to refer to your handset manual.

Guide to Disabling ‘Cookies’ using Web Browsers

Safari 1. Go to the Safari menu. 2. Click on the Preferences. 3. Click the ‘Security’ tab. 4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+ 1. Click on ‘Tools’ in the menu bar 2. Click on ‘Options…’ 3. Click on ‘Privacy’ Tab in the top section 4. From the drop down box select ‘Use custom setting for history’ 5. Un -tick the box that says ‘Accept Cookies From sites’ 6. Click OK and Close the screen.

Internet Explorer 9.0+ 1. Click on ‘Tools’ in the menu bar 2. Click on ‘Options’ 3. Click on ‘Privacy’ Tab on top section 4. Click on the ‘Advanced” button 5. Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’ 6. Click OK and Close the screen.

Google Chrome 8.0+ 1. Click to ‘Tools Menu’ 2. Click on ‘Options’ 3. Click on ‘Under the Bonnet’ 4. Click on ‘Cookie Setting’ button and tick ‘Block all third-party cookies without exception’ 5. Close the screen.

Why do we collect this information ?

We collect your personal information to:

  • provide you with services that you may request from us.
  • meet our legal and regulatory obligations.

How do we collect this information ?

We collect personal information:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on our website
  • from publicly available sources: social media, internet services.

We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

 Keeping your information safe and secure

C4 Logistics is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We are certified to the UK Cyber Essentials scheme and have also certified to the Information Assurance for SME’s (IASME) scheme, which now includes a framework for readiness to the new General Data Protection Regulations. We may need to transfer personal information to third parties located outside the EU. If we do, we will ensure that information is protected to a level which meets the requirements of EU law.

Third party access

Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations. We do not, and will never, sell or share your personal information with other third parties.

How long do we keep personal information ?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at sales@c4logistics.com. You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access to personal information

To make a request to C4 Logistics for any personal information we may hold, we need you to contact us by writing to the address provided below:

C4 Logistics UK (Head Office)
Bailey House
Curriers Close
Coventry
CV4 8AW
UK

Or by emailing us at sales@c4logistics.com

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in February 2018

How to contact us:

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email : sales@C4Logistics.com. 

Or write to us at :

C4 Logistics UK (Head Office)
Bailey House
Curriers Close
Coventry
CV4 8AW
UK

Company Legal Information – click here.