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Breaking Down Barriers


C4 Logistics are proud to represent customers from across the globe, offering time-critical transport solutions to over 160 countries. Building long term partnerships with our customers is paramount to delivering premium customer service and care. Our operations staff work tirelessly to fully understand our customers’ needs, providing the perfect bespoke just-in-time transport solutions.

Effective communications are essential in ensuring accuracy and transparency during a shipment. One of the challenges faced by operations staff when serving customers world-wide, is maintaining effective lines of communication regardless of the language spoken. To ensure our customers’ requirements are never lost in translation, C4 Logistics employs over 70 multi-lingual staff across our Europe-wide operations facilities.

Targeting the language skills of the operations staff to the customers they serve is of paramount importance. As an example, C4 France serve an extensive network of customers from across neighbouring Italy. In order to forge strong bonds with our Italian customers, operations staff based at C4 France are fluent in both French and Italian.

Each individual C4 operations centre is equipped with staff fluent in the local languages of the customers served by the office. The removal of a potential language barrier increases the accuracy and quality of the services that can be provided. Another great reason why customers continue to return to C4 Logistics for all their time-critical needs.

Visit our website at www.c4logistics.com to speak to one of our dedicated operations staff today and find out what C4 Logistics can do for your company.

Take the stress out of shipping


Coordinating multiple-transport shipments can be both complicated and time consuming. At C4 Logistics we know that our customers’ time is valuable, therefore we offer a bespoke door-to-door service to take the stress out of shipping.

C4 UK recently provided an excellent example of a door-to-door service. Operations staff were contacted by a customer requiring an urgent hand-carry service for a high value package. The package was to be shipped from the USA to the UK, making it a complex multi-component transit. Collection, air transportation, customs clearance and final delivery all needed to be coordinated individually by operations staff.

C4 UK initially contracted a dedicated courier to collect the parcel from York in the USA. The courier accompanied the parcel to Philadelphia International airport and onto the plane as hand-carry luggage. During transit to London Heathrow, an appointed customs officer was organised to meet the courier at the terminal upon arrival. The officer provided the necessary paperwork, ensuring a rapid transition through customs. Once cleared of customs, the shipment was passed to a second contracted driver who was immediately dispatched to complete the shipment to Pickering in the UK.

The complete shipment took less than 24hrs with seamless transitions. Regular updates from the C4Sight app provided the customer with extra peace of mind, allowing them to track their package throughout the transit.

At C4 Logistics we can offer the whole package from collection to delivery, regardless of the complexity of the transit. When a shipment requires a multi-stage operation, our highly skilled staff will organise each component of the journey to ensure seamless transportation.

To find out more about our bespoke door-to-door services, visit our website at www.c4logistics.com

Bespoke solutions at a competitive rate


At C4 Logistics we know that shipping requirements can be complicated. Many other transport companies will opt for the default option, passing the cost on to their customers. At C4 we promote flexibility, always sourcing the best possible solution for the most competitive price. Our operations staff have the expertise to tailor bespoke transport solutions to our clients, without incurring unreasonable costs.

This was demonstrated recently when the team at C4 Hungary were commissioned to transport a single large pallet into Germany. To ensure the rate was kept as low as possible, a part-load option was sourced and booked on a scheduled vehicle departing later that evening. However, immediately prior to loading, the customer’s requirements altered unexpectedly. A second large pallet was identified, requiring shipment to the same destination but from a different collection point. The addition of the second pallet exceeded the weight limit of the contracted vehicle, leaving the team with no other option than to source an alternative solution.

The default option was to simply contract a second dedicated vehicle for the additional pallet; however, this would have incurred a large cost increase to the customer. Remaining dedicated to keeping the cost as low as possible, the team at C4 Hungary swiftly sourced a replacement solution. An alternative part load option on a subsequent scheduled vehicle was found, large enough for both pallets and at a significantly lower cost. The delivery was completed successfully and for the most competitive rate.

Our commitment to providing value for money, premium customer service and flexibility keeps our customers coming back to C4. To find out more about our services and how we can support your business visit: www.c4logistics.com

A solution driven culture


A proactive ethos is vital in time critical logistics, but sometimes reacting quickly to unexpected situations can prove essential. At C4 Logistics our operations staff undergo continuous training and skills assessments, leaving them equipped to react professionally and rapidly should the unexpected occur.

C4 operations were recently contracted to complete an emergency shipment from the Czech Republic to the UK. The shipment was essential to prevent a possible line stoppage at automotive giant Honda. Part-way through the transport, the arctic vehicle contracted suffered an unforeseeable breakdown, leaving the shipment at danger of delay. The C4 operations staff actively tracking the shipment, immediately logged the issue and started to work on a solution. Dispatch of a replacement articulated lorry to complete the delivery would cause a delay in delivery time and a potential line stoppage – an unacceptable outcome. The operations team called upon their wealth of experience and training to source an alternative option. Three sprinter vans were immediately dispatched to the scene of the breakdown. Sprinter vans can travel significantly faster than an arctic and they arrived at the scene of the breakdown in under an hour. Upon arrival, the load was swiftly transferred and dispatched to the destination, ultimately arriving an hour ahead of the scheduled delivery time.

At C4 Logistics our extensive staff training and comprehensive tracking system, C4SightTM, places us in prime position to tackle the unexected while still delivering a premium service for our customers.

To find out more about our services and tracking systems or to see how we can support your business, please visit www.c4logistics.com

Congratulations C4 Romania!


C4 Logistics Romania have been recognised by the Alba Chamber of Commerce for their outstanding services to industry.

Outperforming the competition, C4 Romania were awarded the accolade of top services company in Alba County (the heart of the automotive industry in Transylvania.) The prestigious award was confirmed by the Chamber of Commerce at their annual awards gala.

On hand to accept the award was C4 Romania Country Manager, Liviu Selagea, who has been responsible for the office since its conception.

Speaking about the award, Liviu expressed his pride and appreciation to his team: “Since its foundation in 2013, C4 Romania has established itself as a market leader in time critical logistics. This award reflects the hard work of the entire team and their commitment to the development and ongoing success of C4 Romania. Together with our directors, we have developed an operational and sales office in Romania that has grown steadily, while also providing confidence to our clients and partners.”

Expanding on the features which set C4 Romania apart from the competition, Liviu goes on to explain: “The service area in which we operate is very fast paced, so we prioritise staying agile and being customer focused. Daily staff training is aimed at respecting all internal procedures, so we will never find ourselves unprepared for any situation that could arise. I believe these are the qualities which the Chamber of Commerce have recognised as exceptional. I would like to thank our directors and my colleagues, together we have made C4 Romania what it is today.”

To find out more abut the services offered by C4 Logistics please visit: www.c4logistics.com

C4 Achieve IATA Accreditation


C4 Logistics have once again achieved accreditation from the International Air Transport Association (IATA.)

Working as a trade association, the IATA represents the world’s major airlines, maintaining global standards for airline safety, security, efficiency and sustainability. To achieve accreditation from the IATA, companies are required to demonstrate a high level of skill and competency in all areas of air transportation.

Team members employed by C4 France completed a comprehensive training course covering air shipment specifics such as transportation of dangerous goods. Before accreditation could be awarded, staff were required to demonstrate an exceptionally high standard of industry knowledge and complete several grueling assessment tasks.

Country Manager for C4 France, Benoit Kermarrec, explains: “achieving accreditation with the IATA is essential to our operations at C4. It is a requirement for all air shipment providers to meet the IATA standard to be able to access the 275 major airlines it represents. IATA accreditation is also fantastic evidence that our operations staff at C4 Logistics have the necessary expertise to meet all our customers’ air shipment needs. Customers can have the confidence and peace of mind that we will achieve accuracy across all their air shipments. In short, our customers can always trust C4 Logistics to deliver.”

Visit www.c4logistics.com to find out more about the air shipment services offered by C4 Logistics.

Precision, speed, control and agility – logistics or squash?


At C4 Logistics we strive to be the ultimate in precision, speed, control and agility, making our partnership with the Leamington squash club a winning team. C4 Logistics are proud to be the longest standing sponsor of the Leamington squash club and are delighted to be extending our support for another year.

Established in 1872, the Leamington Lawn Tennis and Squash Club is a members-run club, relying on the support of sponsors and volunteers to provide excellent squash facilities to the local community.

Ming Lee, chairman of the Leamington squash club says “we are obviously delighted that the partnership between the squash club and C4 Logistics will be continuing for another year. Squash and C4 Logistics have a lot in common, both using their skills in precision, speed, control and agility to finish first. Leamington squash club is a fully inclusive club, and, with the ongoing support of C4 Logistics, we can continue to improve and maintain our facilities while delivering fantastic sporting programmes for all members of the community. C4 are the longest standing sponsors of the Leamington squash club and their support has been crucial for recent development projects, including construction of a new court and the provision of team kits.”

Managing director of C4 Logistics, Sebastien Barth, says “we are extremely pleased to be confirming our commitment to the Leamington squash club for another year. Investing in the local community is hugely important to our business ethos. It is immensely rewarding to see our investment promoting the development of squash within the men’s, women’s and children’s teams. It is always a thrill to see the continuing success of both the men’s and women’s teams while sporting the C4 branded kits. We are eager to see what developments and opportunities the upcoming year will bring.”

 

To find out more about the opportunities offered by the Leamington lawn tennis and squash club please visit their website at www.leamington-tennis-squash.co.uk

C4 Air – Soar above the challenges


C4 Logistics’ customers are reaping the benefits of using C4 Air for all their air shipment needs. When our customers need rapid solutions for challenging air shipments, they know they can rely on the sector-specific expertise of the C4 Air team.

Recently, the team at C4 Air was contacted by a customer in need of an urgent door-to-door shipment of three large pallets from Romania to Brazil. The customer had discovered that all regular flights to South America were fully booked for at least two weeks, leaving them facing a lengthy and costly delay. C4 Air called upon their industry-specific skills to find the perfect solution for this large, unscheduled shipment at the busiest time of the year.

Maintaining a network of industry-specific contacts allowed the team at C4 Air to enlist the help of a local contact at Qatar airways. They were able to negotiate an express shipment contract for the customer, giving their customer’s cargo priority over other pre-booked shipments. To ensure the overall cost was kept to a minimum for the customer, the decision was made to move the shipment to Luxemburg by road, before flying onwards to Sao Paulo. The team at C4 Air organised the road transportation, contracting three sprinter vans to rapidly transport the pallets to Luxembourg in time to board their onward flight. In addition, C4 Air were able to use their local contacts in Brazil to complete the import procedures in advance, minimising the time the shipment spent in customs.

Finding flexible air shipment options can be significantly more challenging than providing transportation via road. Therefore, at C4 Logistics we believe it is essential to maintain a dedicated air service capable of meeting our customer’s demands, however challenging.

Please contact C4 Air at air@c4logistics.com to discuss any air shipment needs. We are available 24hrs a day, 7 days a week, 365 days of the year to support you.

 

C4 launch an innovative new customer portal


C4 Logistics are excited to announce the launch of their new, cutting edge customer portal.

After comprehensive redevelopment, the new portal will offer an ergonomic and intuitive design, collating the key features required by customers into one, easy to navigate format.

When asked about the benefits the new portal will bring to customers, Group Managing Director, Sebastien Barth, said: “We are extremely excited that our new customer portal is now complete. Following extensive consultation with our customers, several new functions have now been made available to meet their requirements.”

“Our customers can now view real-time data linked to their key performance indicators. Tracking of indicators such as job accuracy and money saved will provide our customers with extra transparency linked to performance.”

Elaborating further, Sebastien goes on to explain: “The introduction of the new C4SightTM mobile app will revolutionise the way our customers can track their jobs. Using the new tracking feature, customers can now track shipments in real time, at any time of day and at any location convenient to them. Providing our customers with additional flexibility and peace of mind. Customers can also configure their own text message alerts to meet their individual requirements and monitor their CO2 emissions to ensure they meet necessary targets.”

“At C4 Logistics we are committed to always staying at the forefront of technology, utilising advances to provide our customers with total transparency and peace of mind.”

 

 

 

 

Robert Bosch Stay Agile with C4


C4 Logistics have defeated the competition to secure a significant contract with leading technology supplier, Robert Bosch. A global technology superpower, the Robert Bosch Group have interests in business sectors including: mobility solutions, industrial technology, consumer goods, and energy and building technology.

The C4 Logistics Group were selected by Robert Bosch from a wide field of competitors, to become their global supplier of choice for time-critical shipments. Fulfilling the substantial contract will require a coordinated approach from all the C4 offices across Europe, utilising sector-specific skills in road and air transport.

Speaking about the new partnership, Group Commercial Director, Frederic Cesarion confirmed: “Obviously C4 Logistics are delighted to be assisting Robert Bosch with their time critical shipments. C4 Logistics have recently undergone a programme of expansion and development, making us more competitive in the marketplace than our leading competitors. It is evident that the Bosch Group feel they can trust C4 Logistics to be the company to deliver.”

Elaborating further on the negotiations, Frederic explains: “Robert Bosch were particularly impressed by the total European coverage offered by our network of offices. The advanced tracking included within our C4Sight™ app was also a key deciding feature in the decision-making process. Robert Bosch saw the value in our transparency, fairness and commitment to results. These service features, coupled with our cost-efficiency and the excellence of our customer service, made C4 Logistics the obvious choice.”