C4 follows a simple customer service philosophy: to provide excellence and to seek 100% customer satisfaction

When a passenger aircraft could not take off from Beirut due to faulty landing gear the closest place that had a replacement part was Luton Airport. Within two hours of being contacted C4 had the replacement part loaded onto a flat bed trailer for transport to Luxembourg where it was passed on to our airfreight partners for onward delivery. By linking with our airfreight partner in Luxembourg the replacement part arrived safely in Beirut in the early hours of the following morning.

A valued customer requested their freight to be collected from Derbyshire at four o’clock in the afternoon for delivery to their customer in Slovenia the next day.

C4 Logistics sprung into action collecting the consignment from Derbyshire and air-chartering the freight to Vienna airport. However the weather was against us - during the course of the night the bad weather forced the flight to be diverted to Nuremberg airport. With a van waiting for the freight in Vienna we had to act quickly.

Our night shift immediately contacted several approved suppliers within Germany and subsequently arranged for a van to collect the goods and deliver the freight as the customer requested.

Delivery was made on time and the customer was kept informed every step of the way, live via C4 web-tracking and texting service.

C4 saved a client over half a million pounds in excess penalties by delivering urgent replacements parts with 30 minutes to spare. Our client had a real problem when they discovered that their latest consignment of parts from Poland were faulty. Within 60 minutes C4 organised the collection from the supplier in Gdansk and got the parts flown in a dedicated aircraft into Coventry airport allowing the delivery to be made before the costly deadline.

This case is a prime example of how an automotive manufacturer can benefit from C4 Logistics’ extensive experience and knowledge.

C4 Logistics’ customer needed to move a few boxes from Munich in southern Germany to be delivered urgently to Birmingham. Our special department offered a tailor-made option using an enhanced airfreight solution.

The freight was collected within ninety minutes from the supplier in Munich before being specially channelled onto a commercial flight. The freight departed at 18.00 hrs from Munich Airport (MUC) and arrived at Birmingham Airport (BHX) at 20.30 hrs.

Our C4 team was on hand at BHX to receive the consignment and rush it on to our customer’s facility. The consignment was delivered at 21.30 hrs preventing a track stop situation and huge penalty costs.

During February, C4 Logistics' services were called upon again by the most secret of agents. A swift collection of ten Recaro seats, destined for the proto type stores within Aston Martin at Gaydon, ensured that James Bond had something to sit on whilst saving the world.

Aston Martin arranged for selected high profile journalists to test drive eleven new DB9’s on the twisting roads in the glorious surroundings of Cahors, Southern France.

C4 provided logistical support for the marketing teams of Aston Martin. This consisted of providing two articulated vehicles on two separate occasions to deliver and collect expensive equipment such as ramps, tyres, wheels, windscreens and various cleaning material.

The vehicles based from our Coventry office transported the supplies from the Aston Martin factory in Gaydon via the Portsmouth/Caen crossing and through France to the final destination in Cahors. The round trip journey took four days with 1400 miles to complete.

48 hours before the start of Wimbledon the Centre Court scoreboard failed a vital test. C4 were contacted to organise it's shipment to Paris, the only location where the item could be fixed. The dedicated vehicle waited for the repair to be completed and returned the scoreboard at 6am the following day on time for it to be reinstalled ready for the first match of the tournament.

In the afternoon of 30th of September, C4 Logistics were called upon a very special transport operation from Cambala in the Philippines.

Our customer required vital electronic components to be collected from their supplier and be despatched by hand-carry back to their factory in the UK. Traditional airfreight would have taken too long and this would have dramatic consequences on the production plan of our customer.

C4 Logistics despatched a courier to collect the parts, once they had been successfully tested. The local weather in the Philippines added to the challenge as many parts of the country had just been hit by typhoon Ondoy.

The C4 Courier arrived in the Philippines on 1st of October. After testing, the parts were released and despatched on Friday 2nd of October from Cambala. They were successfully delivered to our customer in the UK on Saturday evening.

Communication between all parties involved in the UK and the Philippines was of paramount importance and we are glad to report an outstanding success and a very happy customer.

When a client’s normal supply chain failed, he found himself with less than nine hours to deliver parts to the South of France from Castle Donnington in Derbyshire.

Calling on C4 Logistics we were able to arrange immediate collection of the goods and assign a member of staff to hand-carry the parts direct to the mechanic preparing the racing vehicle due for testing the following morning. Flying out of Luton and into Nice the parts were forwarded on to the Circuit Paul Ricard in record time.

Get a vital box of samples to a laboratory in Japan within 24 hours - impossible? Not for C4 Logistics. We proved this can be done by dedicating a personal courier to the task. The courier carried the package with him all the way to ensure it remained in safe hands until it was finally delivered to the Japanese engineer himself only 18 hours after the collection.