Customer Feedback Rating
Our target is to achieve 99.50% customer satisfaction. Here is a table of our progress:
| Month / Year |
Target
|
Actual
|
| October 2009 |
99.50 %
|
98.95%
|
| September 2009 |
99.50%
|
98.67%
|
| August 2009 |
99.50%
|
98.76%
|
| July 2009 |
99.50%
|
98.06%
|
| June 2009 |
99.50%
|
99.96%
|
|
May 2009
|
99.50%
|
99.90%
|
| April 2009 |
99.50%
|
98.74%
|
| March 2009 |
99.50%
|
99.17%
|
| February 2009 |
99.50%
|
99.15%
|
| January 2009 |
99.50%
|
100%
|
| |
|
|
| December 2008 |
99.50%
|
99.99%
|
| November 2008 |
99.50%
|
99.99 %
|
| October 2008 |
99.50%
|
99.99 %
|
| September 2008 |
99.50%
|
99.09 %
|
|
August 2008
|
99.50%
|
98.87%
|
| July 2008 |
99.50%
|
99.67%
|
| June 2008 |
99.50%
|
98.92%
|
| May 2008 |
99.50%
|
99.77%
|
|
April 2008
|
99.50%
|
99.80%
|
| March 2008 |
98%
|
99.39%
|
|
February 2008
|
98%
|
99.37%
|
| January 2008 |
98%
|
99.55%
|
| |
|
|
| December 2007 |
98%
|
99.51%
|
| November 2007 |
98%
|
99.50%
|
| October 2007 |
98%
|
98.80%
|
| September 2007 |
98%
|
98.96%
|
| August 2007 |
98%
|
99.30%
|
| July 2007 |
98%
|
99.40%
|
Our initial target was to achieve 98% customer satisfaction but we decided to increase it to 99.50% in April 2008
|