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Customer Feedback Rating

Our target is to achieve 99.50% customer satisfaction. Here is a table of our progress:

 Month / Year

Target

 Actual

September 2008

99.50%

99.09 %

August 2008

99.50%

98.87%

July 2008

99.50%

99.67%

June 2008

99.50%

98.92%

May 2008

99.50%

99.77%

April 2008

99.50%

99.80%

March 2008

98%

99.39%

February 2008

98%

99.37%

January 2008

98%

99.55%

 

 

 

December 2007

98%

99.51%

November 2007

98%

99.50%

October 2007

98%

98.80%

September 2007

98%

98.96%

August 2007

98%

99.30%

July 2007

98%

99.40%



 
Our initial target was to achieve 98% customer satisfaction but we decided to increase it to 99.50% in April 2008
 

NEWS FLASH

A12 Essex | Southbound | Heavy traffic
On the A12 from Ipswich towards The M25 at the junction with the A130 Chelmsford North , there are currently delays of 10 mins due to heavy traffic . Normal traffic conditions expected from 9:45 am.

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C4 IN ACTION

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